Frequently Asked Questions
Some of the questions we are commonly asked about data quality support and how we work.
Do I need to know exactly what's wrong with my data?
No. Many organisations know something is wrong with their data but are not sure exactly where the problems are coming from. The first step is simply getting in touch and talking through the situation.
Do you only work with charities?
No. We primarily work with charities and small organisations, but we can also help other organisations that need practical support with data quality.
Do you work with spreadsheets as well as CRM systems?
Yes. Many data quality problems start in spreadsheets, exports and manually maintained files. We can also help with data held in CRM systems and other platforms.
Will you need access to our systems?
Not always. In many cases we can review exported files without needing direct access to your systems.
Is our data secure?
Yes. We handle files carefully and delete working copies after completion unless otherwise agreed.
How much does it cost?
Every organisation is different, so costs depend on the nature of the problem and the amount of data involved. We usually start with a conversation and then recommend an appropriate next step.
What happens after a Discovery Review?
We explain our findings and discuss practical options. There is no obligation to proceed with further work.
Can you help prepare for a CRM migration or system change?
Yes. Improving data quality before a migration or major system change can reduce problems later and help make the transition smoother.
Still have a question?
If you're not sure whether we can help, send us a quick enquiry and we'll be happy to discuss your situation.